Warranty & support
Backed by the people who built it.
Every Mach 1 is covered by our manufacturer warranty and supported directly by our Raleigh team: the engineers who designed it, not a call center.
The warranty, in plain English
- 5 years in the U.S., 1 year international: parts and labor, from the day your machine is delivered. Your exact term is stated on your quote or invoice.
- Covered: manufacturing defects in materials or workmanship under normal use.
- Not covered: wear items, misuse, modification, improper maintenance, unauthorized repair, shipping/storage damage, or external causes.
- You ship it to us (or an authorized service provider); if the repair is approved, we pay for the parts, labor, and return shipping.
- The warranty belongs to the original purchaser and isn’t transferable.
Getting service
- Start every repair, warranty or not, by contacting us: +1 (919) 200-0054 or service@cn-seamless.com.
- We’ll confirm coverage and point you to the nearest authorized service provider.
- Repairs by unauthorized parties can void your remaining coverage.
- Phone and email technical support are free. On-site service and out-of-warranty work are quoted before scheduling.
Support
Real people, a direct line.
Direct access to the people who know the Mach 1 inside and out, from setup to daily operation. No ticket queues, no guesswork. Just practical help when you need it.
